Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about our airport transfer service.
How to book a transfer?
You can use our customer-friendly booking system and, in the final step, choose how to pay (cash on pickup, credit/debit card on pickup via POS terminal, or online payment). You can also contact us by email, phone, WhatsApp or Viber and we will make the booking for you.
How to meet my driver at the airport?
Our professional driver will be waiting for you in the arrivals hall with a sign displaying your name.
What happens if my flight is delayed?
We monitor all flights in real time. If your flight is delayed, your driver will wait for you at no extra cost. This is why it is important to add your flight number when making a booking.
How to cancel my booking?
Simply contact us by phone, email, WhatsApp or Viber, or use the cancellation button included in your booking details.
Will there be other people in the car?
No, all our transfers are private. Only you and the people included in your booking will be in the vehicle.
If I want, can I upgrade the vehicle after completed payment?
Yes, you can. Contact us by phone, email, WhatsApp or Viber and we will do our best to arrange it for you.
How can I pay for my booking?
You can pay online by credit/debit card or directly to the driver in cash or by card on pickup, if available for your selected option.
Are taxes and fees included in the price?
Yes, all prices are final and include VAT, airport fees and tolls.
Do you provide child seats?
Yes, child seats and booster seats are available upon request at no extra cost.
What type of vehicles do you offer?
Our fleet includes a wide range of vehicles — from standard cars and minivans to minibuses and luxury vehicles, depending on your needs.
Is smoking allowed in the vehicles?
No, all our vehicles are non-smoking in order to ensure comfort and cleanliness for every passenger.
Will the driver help me with my luggage?
Yes, our drivers will be happy to assist you with your luggage.
Do you provide 24/7 service?
Yes, our transfer services are available 24 hours a day, 7 days a week, including holidays.
What if I can’t find my driver at the airport?
If you cannot locate your driver, please call the emergency phone number provided in your booking confirmation.
Can I make changes to my booking?
Yes, changes can usually be made free of charge up to 12 hours before your scheduled transfer.
Couldn’t find the answer you were looking for?
Send us a message on WhatsApp or use our live chat in the bottom right corner of the screen and our team will be happy to help.
